NatWest Group (formerly Royal Bank of Scotland) has undergone a massive transformation over the past decade, pivoting away from high-risk global investment banking to focus heavily on UK commercial, retail, and corporate banking, alongside a strong emphasis on sustainability and climate finance. Their interview process strongly reflects this shifted identity. They look for candidates who align with their core purpose: 'Championing potential, helping people, families, and businesses to thrive'. Consequently, their assessment is deeply behavioral and values-driven, focusing heavily on 'Connectivity', 'Sustainability', and 'Customer Focus'. While technical competence is required for specialized roles, NatWest is far more concerned with hiring individuals who demonstrate empathy, a strong ethical compass, and a collaborative mindset rather than aggressive, sharp-elbowed ambition.